Trouble Shooting to gain access to Looking 4 Kin Chat

Registration

Be sure you are registered. Try regestering again using same name to check.

Browser Cache

Try emptying your browser's cache http://support.addoninteractive.com/index.php?action=kb&article=2 then reboot and try again.

If using Internet Explorer and Windows operating system:

Make sure you have the latest java update. You can get it at http://java.com/getjava

Make sure your Windows Operating system is fully updated

Open Internet Explorer and click Tools then select Internet Options. Click the tab at the top that says Advanced. Scroll down and make sure that under Java (Sun) the Use JRE is checked. The latest version is 1.5.0_09

If there is a Microsoft JVM area uncheck all boxes

Click OK

Go back to the tools and it will open up again with the General tab up and settings. Delete Cookies and Delete Files then click OK

It wouldn't hurt at this time to close all browser windows and other applications then restart your computer.

A Red X image is displayed where the applet should be, applets won't run

An applet does not load, and the "Java Plug-in Control Panel" shows the following error: java.net.UnknownHostException: www.xxxxx.com at java.net. PlainSocketImpl.connect(Unknown Source)

Or

you see an image that looks like a small white box with a Red X in it

Or

The browser cannot display the program and shows the error message: "Loading Java Applet Failed...

To learn more about this problem and it's resolution, please visit http://www.java.com/en/download/help/redximage.xml

Blank gray box when loading applet

Try emptying your browser's cache http://support.addoninteractive.com/index.php?action=kb&article=2

Remember to shut down all instances of your web browser after emptying the cache (temporary internet files).

If this does not work, it is possible that you do not have Java installed, or that the version of Java that you're using is outdated. Please visit java and download the latest version.

Browser

Although Firefox and Netscape might allow you to access chat we recommend Internet Explorer (6.0 SP2 or later) at this time as the best method.

If you are using a Mac the new chat will not work with anything lower than OS-X.

For Mac users still having trouble

This link: http://sourceforge.net/projects/javaplugin/ has proved helpful for people using browsers which no longer support the new versions of Java, and for old Mac OS's that no longer provide Java updates through the Software Update utility.

We hope one or any combinations of the steps above will help you access chat. We apologize for any inconvenience you have had.

If you have serious issues I recommend that you e-mail your queries to support@addonInteractive.com with a very detailed explanation of what problems you are having and what you are using for an operating system and browser.

Be sure to visit Looking 4 Kin Genealogy Links and Chat.

While there stop into Looking 4 Kin Genealogy Chat.

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